Customer service by Rigert & Garaventa Lift
Our service technicians are available 365 days a year!
We provide impeccable, efficient, and reliable customer service. The size of our customer service team is crucial to our ability to act quickly and flexibly across the entire region. This is why the customer service of Rigert Stairlifts and Garaventa Liftech AG, Stairlifts & Vertical Lifts, has been merged and continues under the roof of Garaventa Liftech AG. Technical support is available daily, including weekends and holidays, from 07:30 to 17:30.
Is your system experiencing an issue? Hotline: 041 854 78 00 / kundendienst@garaventalift.ch
Our range of services
- Maintenance: Preserving the value and ensuring the availability of your system
- Troubleshooting: Nationwide service with support from local service centers
- Spare parts service: Large inventory for fast delivery
- Modernization: Keeping your system up to date with the latest technology
- Emergency evacuations: In cooperation with third-party providers
- Rigert - Garaventa Lift: We operate the largest customer service network in the industry
Service centers
Our customers benefit from excellent customer service and after-sales support even after purchasing a system. We have over 20 trained and certified service technicians across Switzerland, equipped with fully stocked service vehicles, ensuring fast and reliable assistance whenever needed.
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Your customer service contacts
Do you have a question about your stairlift or lift? Call us – we are happy to help.
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Selcuk Bastas
Head of Customer Service
Direct line: +41 41 854 78 57
selcuk.bastas@garaventalift.ch -
Susanne Imhof
Customer Service Representative
Direct line: +41 41 854 78 99
susanne.imhof@garaventalift.ch -
Philipp Klöti
Customer Service Representative
Direct line: +41 41 854 78 31
philipp.kloeti@garaventalift.ch -
Kaya Özgür
Customer Service Representative
Direct line: +41 41 854 78 70
oezguer.kaya@garaventalift.ch -
Caroline Furrer
Customer Service Representative
Direct line: +41 41 854 78 39
caroline.furrer@garaventalift.ch -
Andreas Bognar
Customer Service / Revisions
Direct line: +41 41 854 78 64
andreas.bognar@garaventalift.ch -
Roger Leuenberger
Team Leader Home Lifts
Direct line: +41 41 854 78 47
roger.leuenberger@garaventalift.ch
Emergency evacuations
For evacuations (rescue operations), we recommend a service contract with Securitas AG, our trusted customer service partner. The contract is arranged directly with Securitas.
Key depot: Securely stored keys enable smooth evacuations in emergencies.
Rescue operations: Nationwide service, available 24/7.
Professional 24-hour central service: Calls are answered around the clock.
Further information: Contact our customer service representatives for details.
FAQ – Frequently Asked Questions
Our FAQ section is a helpful resource for finding answers to common questions. Before reaching out to us, take a look at our FAQs—you might already find the solution to your issue. We have compiled the most frequently asked questions to save you time and effort. If your question is not answered, don’t hesitate to contact us. We are happy to assist you!