FAQ | Frequently Asked Questions
If you can’t find the information you’re looking for in our FAQ section, please use the contact form below or call us at +41 41 854 20 10.
We are happy to assist you with any inquiries!
The maintenance interval depends on the manufacturer's specifications and the frequency of use. We offer customized maintenance solutions for every lift type and application. Please contact our customer service representatives for more information.
To ensure optimal and long-term support, our service technicians undergo specialized training for our products. Additionally, fast availability of spare parts is crucial for professional service, which we can guarantee only for our own products.
Call our customer service hotline at +41 41 854 78 00. Our team will assess your issue, and in many cases, we can resolve it over the phone. If on-site service is required, our nationwide network of service technicians ensures quick assistance—even on Saturdays, Sundays, and public holidays.
Once your lift is installed, the responsibility for maintenance falls to the owner. We highly recommend having a specialized company handle maintenance to ensure regular and proper servicing for long-term reliability.
The cost depends on the type of lift and its usage frequency. Our customer service team will provide a tailored maintenance contract that fits your specific needs.
After the warranty period, you are only charged for the actual repair costs to keep expenses as low as possible. During the warranty period, repairs—including labor and materials—are free of charge.
Find the nearest service center in the Service Centers section on this page.
Do you have any further questions?
We are happy to assist you! Simply fill out the contact form, and we will get back to you as soon as possible. Alternatively, you can call us directly for immediate support.